Support
There are several ways to reach Casino ID's customer support:
- Live Chat: Click the chat icon in the bottom-right corner of the site. It's the fastest option — an agent typically connects within 1–3 minutes. Available 24/7, all week long.
- Email: support@casinoid.ws — For complex issues or sending documents, reach out by email. You'll typically get a response within 2–6 hours.
- Telegram: Join the official Telegram channel — get the latest offers and updates delivered directly to you.
Payment
Under normal circumstances, deposits on Casino ID Within 1–5 minutes Added to your balance. The processing time is the same for bKash, Nagad, and Rocket.
If it still hasn't arrived after 5 minutes:
- Check the transaction ID (TrxID) in your bKash/Nagad app to confirm whether the payment was successful.
- Check your Casino ID deposit history to see if any transaction shows a "Pending" status.
- If your payment went through but the balance hasn't updated, contact live chat with your TrxID and amount — it's usually credited manually within 10–15 minutes.
App
If you're having trouble with the app, follow the steps below:
- 1. Restart the app: Close the app completely — including from the background — then reopen it.
- 2. Clear cache: Go to your phone's Settings → Apps → Casino ID → Cache → Clear Cache.
- 3. Check for Updates: Download the latest APK from the official site. This issue is common with older versions.
- 4. Check Your Internet Connection: The app won't load on a weak connection. Switch to Wi-Fi or 4G.
- 5. Restart Your Phone: Often, this alone fixes the problem.
Account
Yes, you can update your personal information on Casino ID. Here's how:
- General Information (Name, Address): Log in and go to My Account → Profile Settings to make changes directly.
- Change Mobile Number: This cannot be changed directly for security reasons. Please contact us via live chat or at support@casinoid.ws. You may be asked to provide your National ID and a selfie for identity verification.
- Change Password: You can do this yourself via My Account → Security → Change Password — as long as you remember your current password.
Betting
Casino ID lets you view your complete gaming history:
- Betting Records: My Account → Bet History — view date, game name, stake amount, result, and win/loss for each entry.
- Transaction History: My Account → Transaction History — view all deposits, withdrawals, and bonus transactions with dates and statuses.
- Filter Options: You can filter by date range, game type, and payment method.
Account
Under Casino ID's terms Each person is allowed one account only allowed. However, two different people can have separate accounts on the same device — provided:
- Both users must have different mobile numbers
- Each person has a separate payment account (bKash/Nagad)
- Each person has a separate National ID
- Multiple accounts under the same person
- Creating an account using someone else's details
- Fake accounts created for bonus farming
Betting
Odds are a numerical representation of a bet's potential payout. On Casino ID, they are primarily Decimal Format used:
Decimal odds (e.g. 1.85):
Stake × Odds = Total Return. Example: ৳1,000 × 1.85 = ৳1,850 total (৳850 profit). The higher the odds, the lower the chance of winning — but the bigger the reward.
Fractional odds (e.g. 2/1):
"Bet 1 to win 2" — meaning a ৳1,000 stake returns ৳2,000 profit + your original ৳1,000 = ৳3,000 total.
An easy way to remember:
- Odds below 1.00 = not possible (unavailable)
- Odds 2.00 = chance to double your money
- Odds 5.00+ = big rewards, but higher risk